When is my order shipped?
Products are normally shipped in 24-72 hours after the order is placed. However due to COVID-19 pandemic, it has increased online shopping activities therefore overloaded the order handling capacity. It might takes 5 days to have the order shipped.
What shipping carrier do you use?
We use USPS and Fedex most of the time. However, we sometimes use other carrier to facilitate the delivery. No matter what shipping carrier we use, we will give you a tracking number for easy tracking.
How can I track my order?
You can enter your tracking number in our tracking page:-
What is the shipping rate?
Free shipping to United States. We deliver to all US states except Hawaii, Alaska and the military bases.
Can I change my shipping address after the order has been shipped?
No, you can't change address after goods has been shipped. Make sure to enter the correct one before shipping.
Do you ship worldwide?
No, not at the moment. We ship to the United States only.
Why items are shipped separately?
If your order contains a range of products, your items may be split into multiple shipments and shipped at different times. Your items are shipped as soon as they're ready. Due to various processing times and shipping locations, sometimes we're unable to combine shipments. You'll receive tracking information on every shipment in your order.
When will my order arrive at my house?
Normal delivery takes about 8-10 business days. However, due to COVID-19 pandemic, the delivery time has been significantly delayed. Some orders might take up to 3-4 weeks to receive it.
What does "USA Direct Free Shipping" means in your product page?
Our products are mostly shipped from US warehouse. However, due to COVID-19 pandemic and surging demands, US inventories run out of stock quick. If this happens, we will use the fastest and economical trackable shipping method to deliver individual orders from our overseas warehouse directly to the United States without any transfer to other countries. This will greatly minimize the delivery time as US customs will held bulk shipment to prioritize delivery of health-related products during COVID-19 pandemic.